If customers are not satisfied with the Bank’s reply after filing a complaint regarding the insurance distribution activities carried out by the Bank or have not received a response within the period specified by law for the specific type of complaint (45 days) they may appeal to the following:
The Institute for the Supervision of Insurance (Istituto per la Vigilanza sulle Assicurazioni). Details about how to file a complaint to the IVASS and the related forms that are needed can be found on the dedicated website. You can find out more using the link below.
Alternatively, you may also appeal to other mediation bodies, as registered in the specific roll held by the Ministry of Justice and to be found at the website https://www.giustizia.it/giustizia.
