Corporate Center

- CFO

The CFO Competence Line is responsible for coordinating administration activities and the entire planning and control process, including regarding optimising operating costs for the Bank.

- Risk

The Risk Competence Line is responsible for guaranteeing the strategic oversight and definition of risk management policies and minimising the cost of risks in accordance with the risk/profitability goals of each business areas. In addition it has to keep in line with the ecosystem of strategies, the Strategic Plan and the Bank’s budget, and measuring risks and second-level controls.

- HR & Organization

The HR & Organization Competence Line is responsible for the recruitment, management, remuneration and development of staff. Aside from this, it is responsible for managing the organisational activities of supervision, transversal coordination and oversight of the expenditure process. The Chief HR & Organization Officer is assigned the role of Employer for the Bank, and is responsible for health and safety, as well as all facility management.

- Legal & Corporate Affairs

The Legal & Corporate Affairs Competence Line is responsible for legal and corporate support. Likewise, it is held to manage the corporate secretariat, which includes administrative affairs and institutional relations.

- Digital

The Digital Competence Line (DCL) is responsible for managing the Bank’s ICT services and setting the development strategy for its IT systems, and to advise the most avante-garde technological solutions to the competent Business units. The DCL also coordinates the Demand Management process with the relevant units and oversees managing and optimising the efficiency of the funding platform. This Line is also in charge of Digital Customer Operations. Hence, CIO assumes the role of Business Continuity and Crisis Manager.

- Lending

The Lending Competence Line is responsible for managing and coordinating Credit Underwriting activities (credit analysis, resolution and preparation of the relevant documentation for practices to be submitted to the competent decision-making Bodies) relating to the portfolios and operations of the Bank’s Business Divisions. Its remit also includes disbursing, classifying, valuing and writing off loans in accordance with the applicable processes and the loan mandates granted.

- Compliance & AFC

The Compliance & AFC Compliance Line is responsible for compliance risk management, oversight of money laundering and risk of terrorist financing. Added to this is the oversight of the risk of breach of financial sanctions.

- Communication & Marketing

The Communication & Marketing Competence Line is responsible for promoting and supporting the development of a single, shared identity of the Group among the various stakeholders. It continues on to formulating the Bank’s communications plan, brand development strategy and marketing activities. They are approached in coordination with the Business Divisions, aimed at maximising acquisition and ensuring optimal customer management.

- Internal Audit

The Internal Audit Department is responsible for carrying out “third level” controls on the day-to-day functioning of the Bank’s operations. Responsibilities lie in assessing the completeness, adequacy, functionality and reliability of the internal control systems. Additionally, it lies within its remit to bring any possible improvements to the attention of the corporate bodies, particularly concerning the risk management process, risk measurement and oversight tools.