This page contains all the information about how active and passive portability work.
A request can be made to transfer the following services from a source payment account (“original account”) to a destination payment account (“new account”), with the closure or non-closure of the source account:
The transfer of payment services from an “original account” to a “new account” can only be carried out if both the “original” and “new” accounts:
are held with Service providers based in Italy
are denominated in the same currency
are held in the name of the same person(s).
In case of joint accounts, the request must be signed by all the account holders.
You can request the transfer of payment services to an illimity account in one of the following ways:
by completing the digital form directly by going to the section «Support > Customer rights and prerogatives > Portability» of your Personal Area;
by completing the printed copy to be found under “Useful documents” together with the compilation guide.
You can then present your portability request as follows:
by using the «Write an email» form to be found in your Personal Area;
by sending an email/certified electronic mail to illimity@pec.illimity.com
by means of ordinary mail/registered mail with return receipt to Via Soperga 9 – 20124 Milan (MI), Italy.
To use the portability service regarding another intermediary you must make a request directly to the New Bank.
By signing the request to activate the service, you authorise the Original Bank and the New Bank to carry out whatever may be required to implement the service; remember that you may also be contacted for any needs and/or information.
The portability service is completely free of charge and as a result no charges will be applied by either the Original Bank or the New Bank.
Payment services are transferred in 12 working days starting from the date on which the “New Bank” receives the request. The transfer will be active on the new account from the 13th working day. You may, however, indicate a specific date in your request on which you would like the payment services to be transferred (the date must of course be later than the 13th working day following the date on which the “New Bank” receives the request). You will be immediately informed if there are any delays in the execution of the transfer of the service not attributable to the New Bank or if there are any pending obligations that do not permit the closure of the “original account”.
If the transfer is not completed within the established period, you are entitled to automatic compensation of 40 euro, increased for each day of delay by an amount proportionate to the balances on your old account. This penalty will be immediately paid to you by the operator responsible for the delay.
In case of delays or disservices, you may also file a written complaint. If, following this, you are still dissatisfied, you can uphold your position by contacting the alternative dispute resolution bodies.
