If customers are not satisfied with the Bank’s reply after filing a complaint regarding investment services and activities or have not received a response within the period specified by law for the specific type of complaint (60 days) they may appeal to the following:
For matters concerning disputes based on compliance by the Bank with its disclosure obligations and propriety and transparency responsibilities in contractual relationships with investors. The right to appeal to the ACF cannot be waived, even by clauses remitting disputes to other extra-judicial resolution bodies. Information about the Ombudsman for Financial Disputes can be found on the dedicated website. You can find out more using the link below.
Alternatively, you may also appeal to other mediation bodies, as registered in the specific roll held by the Ministry of Justice and to be found at the website https://www.giustizia.it/giustizia.
