Customers may close their current accounts and terminate the associated relationships/services at any time without incurring penalties or charges. In this event, the contractual terms and conditions existing at the effective date of the closure will continue to apply to transactions in progress at that date.
On closing a current account, termination will also become effective of the following associated relationships and services:
You can request the closure of your current account or the termination of the associated relationships/services in various ways:
By filling out the digital form directly in your Private Area in the section «Support > Customer rights and prerogatives > Withdrawals»
By sending an e-mail by ordinary or certified electronic mail to illimity@pec.illimity.com, filling out the form you can find at the bottom of the page
By sending the request by ordinary or registered post to the Bank’s registered office at via Soperga 9, 20127 Milan, Italy, filling out the form you can find at the bottom of the page.
If you hold more than one current account and would like to close more than one of these you will need to fill out an account closure form for each account you would like to close.
The time needed to process the request to close your current account runs from the date on which the Bank receives the documentation and checks its accuracy. Accounts will be closed within 15 days unless there are reasons not attributable to the Bank.
Remember to keep the necessary funds on the account if you expect any charges or payments to arrive (for example direct debits or stamp duties and similar).
